Petboost builds the invoice from the booking, emails a receipt when it is paid, and gives you and the customer a PDF whenever you need one.
The invoice lives on the appointment. Services, add-ons, discounts and any fees you pass on are itemised as the booking is made and changed, and the invoice is finalised when the work is done. Once the appointment is paid, the customer is emailed a receipt with the line items and a link to the PDF. Paid invoices can be downloaded as one PDF from the customer’s profile, and customers can download their own.
You finish a groom, open a template, copy in the services, work out the total, save a PDF and email it. Then someone pays cash and there is no record at all, and at the end of the quarter your bookkeeper asks for a folder of invoices you never kept.
Petboost keeps the invoice and the payment on the same appointment:
Every appointment’s invoice lists Item, Qty, Price, Discount and Total, then the Subtotal, any Fees you pass on and the Total.
Line badges show where a price came from: Package, Included, Member discount, Overage and attribute discounts.
When the appointment is paid, the customer is emailed a receipt listing the line items, with a link to the PDF.
The PDF carries your logo, brand colour, business details, ABN and your invoice message, with services, add-ons and fees on separate lines.
Preview Receipt and Download Receipt sit in the invoice’s Manage menu, and a bank transfer invoice has its own PDF with your BSB and account number.
Download invoices on the customer’s Wallet tab joins their paid appointments for a date range into one PDF.
In the pet owner app, customers download each receipt from the appointment, or a date range at once from their wallet.
Services, add-ons and discounts go on the appointment as you book it and change it. Each line shows where its price came from.
When the work is done, you finalise the invoice, or Auto-finalise appointments does it for you, ready for payment.
Charge the card on file, send a link, take cash or request a bank transfer. The bank transfer email carries your BSB and account number.
The customer is emailed a receipt with a link to the PDF, and both of you can download paid invoices again later.
The invoice is built from the appointment, so there is nothing to copy into a template.
Card, link, cash, bank transfer and other EFTPOS are all marked against the appointment, so the record is complete however they paid.
Customers get their receipt by email and can download it again from the appointment in their app.
Download invoices joins a customer’s paid appointments for any date range into a single file.
Trusted Industry Infrastructure
Powering businesses Australia-wide big & small
250+
pet businesses
400,000+
bookings processed
9
specialised business types
Shown at a regional level. Exact locations and counts are never disclosed.
"Built by people who actually walk into salons"
"I bought this salon in Brisbane at the start of the year with my wife Andi. I've run businesses for 35 years but never a grooming salon, so I inherited a team of groomers, a full client book & software I hadn't chosen. This salon had been through several systems over the years & nobody here had any appetite for doing it again. I was extremely reluctant. I'm very glad we did. What stands out is that Petboost is built by people who actually understand this industry. I asked them once how to handle a price rise & instead of just answering me they went & wrote a proper guide on it for the industry. When I showed them the whiteboard my team writes out & rubs off every day, they'd already seen the same board taped up in salons interstate. They moved our data properly, which is the part I dreaded most. Reception takes payment on the card reader at the counter against the booking, so nothing gets written down twice. The reporting is what changed how I run it. I can see which days are running over capacity & which aren't, & which parts of the menu are earning. That turned a decision about taking on another groomer from a gut feel into something I could actually look at. I've used a lot of software over 35 years. This is the best in its field in Australia."

Craig H
The Grooming Salon - QLD
"Up to 80 dogs a day, and we have stopped chasing payments"
"We're a doggy daycare and grooming salon on the Gold Coast and can have up to 80 dogs booked in on our busiest days with a team of around 10, so there's a lot happening at once. We changed over from Gingr in April and were definitely nervous about moving everything across, but it ended up being the easy part. They moved all of our customers, dogs, photos and information across and we were using the new system within about two weeks. Having cards on file has been one of our favourite changes because we're not constantly following up payments any more, and around 4 in 10 of our bookings are now made online, which takes a lot of pressure off the phone when we're busy with the dogs. Our regular daycare dogs already sit in the diary as recurring bookings, and in four months we've had almost no no-shows. We also really like that they're Australian. Being able to ask a question and actually get help from someone in our timezone makes a huge difference."

Suzi Pooch
Suzi Pooch Doggy Daycare & Dog Grooming - QLD
"Within just 2 days my calendar was up and running"
"Huge shout out to the team at Petboost. After months of wasting time and money trialling other software, dealing with endless setup issues and ongoing emails, I finally threw in the towel and gave Petboost a go. Within just 2 days, all of my client information had been transferred, services created, staff added, and my calendar was up and running. Every question I've had has been answered so quickly, and the support team has been incredible throughout the entire setup process. The software itself is so well thought out and easy to navigate. From appointments and invoicing to pet profiles, grooming notes, banking integration and automation, everything just works seamlessly. It already feels like it's saving me hours of admin, and I can't wait to keep customising it over the coming months. I'm genuinely impressed with how smooth the transition has been. If you're a pet business looking for new software, I'd absolutely recommend giving Petboost a look."
Meg O
Hounds with Hair - QLD
"Incredible support through a huge transition"
"We quickly outgrew our previous scheduling system, and Frazer was incredible in supporting us through what was a huge transition. Moving our entire business - 15 staff, 2 salons, 5 trailers, plus grooming, daycare, boarding, and behavioural training - was no small task. The level of support, training, and one-on-one guidance we received made all the difference. It allowed us to get up and running quickly and seamlessly, while continuing to operate the business throughout the transition. Our clients have also given great feedback - the online booking system is far easier to use than our previous one. We highly recommend Petboost to businesses of any size."


Melissa M
McKinnons Dogwash and Grooming - NSW
"Streamlined Booking with Exceptional Support"
"I really appreciate that Petboost Business is Australian, and the owners are very hands-on, striving to make the product the best possible for my business. It has drastically reduced my admin time compared to previous systems. I love the new two-way SMS feature and the live availability calendar. The system is intuitive and easy for both my clients and staff to use without the need for extensive training. If any issues arise, they're usually fixed the same day. They're constantly rolling out new features. Petboost Business also connects to Stripe and Xero, which is a big plus. Initial setup was incredibly easy since Frazer came to our business and set it up with me."

Conor
Dogs of Melbourne - VIC
"Switching to Petboost has been fantastic"
"Our whole process of switching from our old software to Petboost has been fantastic. Frazer has been incredibly supportive from day one, which made the changeover feel smooth and well guided. Now we can manage all our services easily in one place, and the ability to combine both daycare and grooming bookings has been especially helpful. Petboost is not only easy to use and logical, but the pricing is very competitive. It's also a big plus that it's Australian owned and operated. Streamlining communication between clients and the business, while also reducing admin time, has been amazing. It's made things feel much more organised and easier to manage day to day."

Annie
Houndz Paradise
"A game changer for our business"
"We've been using Petboost for Total Paws Dog Grooming and honestly, it's been a game changer for our business. The booking system is super easy for our clients to use, and it's taken a huge amount of back-and-forth out of scheduling. Everything is streamlined, professional, and just works the way you want it to. From reminders to managing appointments, it's saved us time every single day and helped us present a much more polished experience."

Total Paws Dog Grooming
Total Paws Dog Grooming
"Best in market software for Pet Care industries"
"Support is amazing and the software is the best on market for pet industries. I've worked in software and marketing prior to owning my own pet care business, and could tell immediately that Petboost was something unique. There is nothing I dislike about Petboost: the owner and developer, Frazer, is making constant improvements, so I'm sure any small areas of opportunity are being addressed. We needed a system to improve efficiency with scheduling, notifications, communication and customer experience, and Petboost delivers that."

Jonathon & Chris
Hollywoof Walks
"Switched from a US system after 6 years. Never looked back."
"You won't regret joining…it's the best. I own a dog daycare, grooming and training. I was using an American company for 6 years, which was ok but expensive, not a great system and to get any support took days. When I came to Petboost which is Aussie owned I knew they were a small business but wanted to give them a go. I have been extremely impressed, the customer service is out of this world, they focus on what animal businesses actually need and listen to their clients. The pricing structure makes sense and is very affordable, it is very easy to use and navigate, and the way they have built the business reports and analytics is so impressive, easy to understand and personalised."


Sacha
My Dogs Daycare - QLD
"The automatic payments feature is a blessing"
"Streamlined Invoicing and Booking for Small Teams. I really like how much quicker and easier Petboost Business has become after the upgrades. The automatic payments feature is a blessing as it helps me not to stress, and the self-booking option for clients is amazing for my business! These features ease the mental load and reduce manual admin tasks, allowing me to focus on what I do best."


Fion C
Fion's Dog Training - NSW
"Clear, Client-Friendly Booking Tool with Responsive Support"
"As a dog trainer it is difficult to find software that does all of the things that you need it to do. Petboost is tailored specifically to the animal industry having features that no other booking system I have used previously has. I have worked in the industry for a number of years in grooming, daycare & training & have always had to use a mish mash of a number of systems & trackers to book & collect money. For my training business this software does everything I need it to do so I don't have to keep track of a number of different aspects across various platforms. It has simplified my life immensely."

Liz D
Fetch & Focus - QLD
"I no longer have to chase clients for late payments"
"Petboost has truly been a saving grace! As a platform that's actually all-in-one, it has streamlined so much, saving me time and reducing costs. One of the biggest time-savers has been the automated invoicing feature. I no longer have to chase clients for late payments or spend hours preparing invoices manually."


Camille H
Trail Sniffers - NSW
"Zero missed payments. Zero no-shows."
"Just try it, you won't look back. The moment I turned Petboost on for my business, I never looked back. I haven't had a single missed payment or no-show. I no longer have to manually reconcile payments either. Now I can finally get time to do other things in my business instead of sitting in front of a screen for 'admin days'."


Annika L
Hound Health Bondi - NSW
"Foolproof, Easy-to-Use Booking with All the Accessories I Needed"
"Petboost is foolproof, easy to use, access and has all the accessories that I was seeking in an online booking platform. I genuinely love the AI Grazi, the talking dog - every time I need help locating or using a feature, Grazi helps me. I have used her to find invoices, change my reminder schedule and to locate appointments. Petboost provides a multi-purpose booking site for my small business. I needed a booking site that was accessible to clients and could allow me to load multiple locations for different days. The system provides reminders, uses both SMS and email, and has a card-on-file feature that holds funds securely. Essentially Petboost is making my job easier by doing the hard admin work for me."

Jade
Toof Petcare
Customers save a card with Stripe once; you charge it from the appointment, from Mission Control or automatically.
Learn moreText, email or copy a secure Stripe payment link. The appointment is marked Paid when the customer pays.
Learn moreSee why a card declined, tell the customer, and let them replace the card and retry from the pet owner app.
Learn moreEverything you need to know about Invoice Generation in Petboost.
Join 200+ Australian pet businesses who run on Petboost every day to save time, get paid faster, and grow with confidence.