Pet Owner Booking ExperienceSelf-service booking flow for pet owners Petboost has frictionless phone-first authentication; Gingr requires account creation | Account-based login with customer portal | Passwordless phone login, progressive info collection, smart eligibility filtering, 24/7 booking in 38 seconds for a returning customer and 56 for a new one |
Pet Profile Visibility (Owner)What pet owners can see and manage about their pets Petboost gives owners comprehensive view of their pet records | Basic pet info and appointment history | Full pet profile with vaccinations, care notes, family pets, emergency contacts, and grooming preferences |
Pet Attributes LibraryPre-built tags for allergies, grooming prefs, behavioural traits Petboost has comprehensive library with customer self-service selection | | 1,600+ pre-built attributes across 48 categories |
Pet & Owner ProfilesComprehensive profile hub with tabs for appointments, packages, sales, settings & paperwork Petboost offers complete pet identity management with integrated packages, sales history, vaccination tracking & digital paperwork | Basic client profile with notes | Nine tabs, plus Messages and Care & Grooming Templates when they apply, with per-customer policy overrides & collaborative management |
Booking EngineOnline appointment scheduling Both strong; Petboost uses constraint-based availability checking across 18 categories | Comprehensive scheduling with customer portal | Magic Availability Check + Quick Create dual modes |
Payment Processing (Card-Present)In-person terminal payments The same Stripe smart readers | | Stripe 1.7% + $0.10; Petboost booking fee 1.2-1.4% |
Payment Processing (Online)Card-not-present payments Petboost uses Stripe in Australia, with no currency conversion | | Stripe 1.7% + $0.30; Petboost booking fee 1.2-1.4% |
SMS Payment LinksSMS payment links Petboost differentiator: SMS payment links | | |
Card on FileSaved cards for repeat payments Both support saved cards | | |
Stripe TerminalHardware terminal support Same hardware. Bring terminal across when switching | | |
SMS/NotificationsAppointment reminders and alerts Both support transactional SMS; Petboost texts come from Australian +61 numbers | | SMS from Australian +61 numbers |
Package ManagementPrepaid package credits Both have packages; Petboost has online customer purchase | | Self-service 24/7 purchase |
Course ManagementTraining course lifecycle Petboost has purpose-built course management | | Native courses with templates/instances |
Resource CapacityPer-resource capacity limits Both handle capacity; different approaches | | |
Session-Based SchedulingStructured time blocks with per-session controls Petboost offers per-session capacity, service restrictions, and pet eligibility | | |
Multi-LocationMultiple business locations Both support multi-location; Petboost via Enterprise | | |
ReportingBusiness analytics Both strong. Petboost prescriptive with domain-specific intelligence. | | 50+ InsightCards, forecasting, geographic intelligence, marketing ideas engine + Xero via Stripe bank feeds |
Mobile AppMobile access for pet parents Gingr requires app download; Petboost works instantly from any browser with native-app feel | Native iOS/Android for pet parents | Progressive web app with passwordless login, offline-capable, add-to-home-screen, no app store friction |
Package Self-PurchaseCan pet owners buy packages themselves? Petboost enables impulse purchases; Gingr requires staff involvement | Business-managed package sales | 24/7 self-service purchase with visual credit tracking ("coffee card" style) |
Custom Fields & Intake FormsDigital forms with e-signatures and auto-send Petboost forms are deeply integrated with services and auto-send via SMS and email | Basic digital forms/waivers | Built-in form builder with sections, e-signatures, auto-send on booking, and response tracking |