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Product Updates

New features, improvements, and Petboost announcements

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Showing 39 articles in Product Updates

Product Updates

Advanced Does Not Mean Big Business

Six months of shipping left our settings pages heavy. We split every configuration screen into what every business needs and what only some do, and the data changed our mind about which was which.

Your First 24 Hours With Petboost: What Actually Happens

We log into your old system and clone it into Petboost: allergies, grooming notes, photos, vaccinations, visit history and your calendar. You review it, we fix what is off.

Charge What the Day Is Worth: Public Holiday Rates, Pricing by Pet Attribute and 20 More Updates

Twenty two updates across four days in August 2026. Charge a different rate on a public holiday or any weekday you choose, give a pet attribute its own price uplift and extra time, collect a cancellation fee off-card, and send every owner a year in review.

Your Customers Can Now Add Extras After They Book

Eleven updates shipped in five days. The headline: a customer who has already booked can open their appointment and add a nail trim themselves. Plus overdue-visit tracking, required details collected at checkout, and a check before you charge early.

Deposits: Take Money at Booking, Refund It Automatically

Deposits are live in Petboost. Choose Pre-pay in Full, a partial deposit as a percentage or fixed amount, or no deposit at all. Set it once as a business default and override it per service.

Extreme Makeovers: Rebuilding the Screens You Use Most

Design is in our DNA. Here is how we rebuilt the two screens pet businesses touch most, the booking form and the appointment card, for fewer clicks, easier scanning and accessible, inclusive design.

Petboost Winter 2026 Round-up: Memberships, Front Desk, Kiosk Mode & 40+ Features

Our biggest catch-up yet. Memberships fully launched, Front Desk with Kiosk Mode and QR check-in, ground-up makeovers of the booking form and appointment card, Grazi on Claude Sonnet 5, Account Health Check, revenue targets, and 40+ more features shipped across May, June and July 2026.

Grazi Just Got Smarter: Now Running on Claude Sonnet 5

We've moved Grazi onto Claude Sonnet 5. Sharper answers, stronger reasoning over your live data, and insights that actually help you get on with your day.

Front Desk Management: Mission Control & a Self-Service Kiosk

Run your pet business front desk on two screens. Mission Control gives your team the whole day at a glance, and Kiosk Mode lets customers check themselves in, sign your terms and add a card on the iPad.

Digital Intake Forms for Pet Businesses: Replace Your Clipboard with a System

How Petboost's Fields & Forms feature replaces paper intake forms, Google Forms workarounds, and manual data entry with digital forms that auto-send, auto-collect, and auto-populate pet profiles.

Memberships Are Live: Build Recurring Revenue Into Your Pet Business

Create membership plans with included services, usage-based tracking, and automatic Stripe billing. Turn one-off clients into loyal monthly members with predictable recurring revenue.

Petboost April 2026 Round-up: Pet Activity Timeline, Capacity Analytics, Tags & 25+ Features

The end-of-April release brings a chronological Pet Activity Timeline, custom tags, capacity utilisation analytics, transaction summary exports, and 20+ more features shipped between mid- and late-April 2026.

Petboost Autumn 2026 Release: Business Flex, Grazi AI, 2-Way SMS, Pricing Assistant & 45+ Features

The Autumn 2026 release is the biggest in Petboost history. Business Flex plan, Grazi AI with conversation history, 2-Way SMS and Bulk SMS with Communications Booster, Pricing Assistant with Magic Pricing, Simulation Mode, Care Colouring, pet owner photo gallery, and 45+ features shipped across March and April.

Introducing Business Flex: The Plan for Pet Businesses With Their Own Payment Terminal

Business Flex is a new Petboost plan for businesses that use their own payment terminal. Higher appointment and SMS limits, and every feature included.

Stop Guessing Your Prices: How the Pricing Assistant Helps You Charge What You Are Worth

The Petboost Pricing Assistant lets you adjust service prices in bulk with four modes including analytics-driven Magic Pricing recommendations.

How Much Does Pet Business Software Really Cost? Use Our Free Calculator

An interactive calculator that estimates your total monthly Petboost cost based on appointment volume, card payment mix, and SMS usage. Compare Pro, Flex, and Max side by side.

Managing Hundreds of Pets? How Bulk Editing Saves Hours of Data Entry

Edit pet details across your entire customer base in a spreadsheet-style grid. Update breeds, weights, and more in bulk with smart filtering for missing data.

Why Every Pet Business Needs Emergency Contacts on File (And How Petboost Makes It Easy)

Store vet details, backup phone numbers, and alternative contacts on every pet owner profile. One-tap call actions for staff in any situation.

A Complete Grooming History for Every Pet: Seasonal Filtering, Photos & Notes

A visual timeline of every completed grooming appointment on each pet profile. Filter by Australian season to compare coat condition and grooming patterns across the year.

See Exactly Where Your Money Goes: Petboost Billing History Breakdown

A detailed billing history tab showing your Petboost costs broken down by subscription fees, booking fees, Stripe processing, and SMS charges. Charts, PDFs, and period views.

Petboost Late March 2026: Vaccination Alerts, Public Holidays, Playgroup Tracking & More

The final sprint of Q3 FY2025-26 brings vaccination alerts in Mission Control, public holidays management, played-with-pets tracking, SMS cancellation with Communications Booster, and smarter blocked time.

Public Holidays on Autopilot: How Petboost Manages Closures for Australian Pet Businesses

Petboost now auto-populates Australian public holidays by state and territory, lets you block time across your whole team in one click, and stops online bookings on the holidays you close.

Never Miss an Overdue Vaccination: How Petboost Flags Compliance Before the Visit

Vaccination alerts appear on appointment cards in Petboost Mission Control. See at a glance which pets have expired or missing vaccinations before they arrive.

The Complete Guide to Petboost SMS: Everything Your Pet Business Can Do With Text Messaging in 2026

From automated reminders to, with Communications Booster, 2-way conversations and confirmation and cancellation by reply: a guide to every SMS capability in Petboost.

New: Photo Gallery & Interactive Map View in the Pet Owner Portal

Pet owners can now browse every photo from every appointment in a beautiful gallery, or see them pinned on an interactive map. Favourites, date filtering, and pet filtering included.

Why Petboost Is Doubling Down on AI-Assisted Workflows for Pet Businesses in Australia

Introducing the Quick Command Centre: search any pet, service, team member, page, or setting with one keystroke. Plus how the shift to chat-as-interface is reshaping what pet business owners expect from their software.

Two-Way SMS Is Here: Have Real Conversations With Your Clients, Right From Petboost

Petboost Communications Booster gives your pet business its own dedicated Australian phone number, a full 2-way SMS inbox, delivery tracking, and smart credit management. No more juggling your personal phone.

Introducing Grazi AI: The Smartest Assistant Your Pet Business Has Ever Had

Grazi AI is a built-in AI assistant that understands your pet business. Ask questions about your data, get instant insights, draft client messages, and get help with any Petboost feature. Available now on all plans.

Business Pro, Flex, Max and Enterprise Now Include a Free Showcase Page

Every business on Business Pro, Flex, Max or Enterprise now gets a free, branded, SEO-optimised microsite. Services, pricing, online booking, custom colours, hero videos, and local search optimisation. No developer needed. More bookings, less hassle.

Business Showcase Page: Your Free, SEO-Optimised Online Presence

Every business on Business Pro, Flex, Max or Enterprise gets a free, branded microsite with services, pricing, and online booking. Built with local search best practices and designed to support discoverability. No website needed.

Petboost February 2026 Product Releases: Some of the Biggest Updates Yet

A massive product release covering Reporting & Intelligence with forecasting, period comparison, marketing campaign ideas, geographic intelligence, plus appointment management upgrades and much more.

12 Ways to Use Geographic Intelligence to Run a Smarter Pet Business

Petboost now maps your revenue, customers, and team activity by suburb. Here are 12 practical ways to use geographic data to maximise earnings and eliminate waste in your pet business.

Introducing Mission Control: Your Business at a Glance

Mission Control is your daily operations hub. See appointments, track revenue, and manage your team from one powerful dashboard.

Courses & Group Programmes: Puppy School Made Simple

Run group classes, puppy schools, and training programmes without spreadsheet chaos. Templates, enrolments, and attendance all in one place.

Stay Services: Boarding with 24-Hour Period Billing

Multi-night stays, tier-based pricing, 24-hour period billing, and seamless check-in/check-out. Boarding management done right.

Automatic Actions: Get Paid Automatically, Every Time

Automatic Actions, with Pre-hold funds and Instant confirmation beside them, confirm, hold, complete and charge appointments without you lifting a finger.

Smart Booking Rules: Online Bookings That Stop at Your Limits

Online bookings stop at your team member limits, resource capacity and service rules, and your team is warned before booking past them.

Packages & Prepaid Credits: Lock in Recurring Revenue

Sell 5, 10, or 20-pack bundles that customers love. Credits track automatically, display visually, and are redeemed when the customer books. Revenue upfront.

Self-Service Booking: Let Customers Book While You Sleep

Your booking portal is open 24/7. Customers find availability, select services, book appointments, and pay, all without you lifting a finger.

Mo Abed

20 July 2024Updated

11 min read

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