The Problem
"Boarding pricing is complicated. No software gets it right."
Multi-night stays aren't like regular appointments. You need to handle:
- 24-hour periods, not calendar days
- Different room types with different prices
- Check-in and check-out times
- Occupancy tracking per kennel/room
- Add-on services during the stay
- Complex invoicing that makes sense to customers
Most scheduling software treats stays like long appointments. It doesn't work. Boarding deserves purpose-built tools.
The Solution: Stay Services
Stay Services is built specifically for overnight and multi-night boarding. Whether you run a kennel, a pet hotel, or a daycare with overnight options, Stays handles the complexity.
Here's what you get:
- 24-hour period billing: Industry-standard pricing that makes sense
- Tier-based pricing: Different rates for different accommodation types
- Visual stays calendar: See occupancy at a glance
- Check-in/check-out tracking: Know who's arriving and leaving
- In-stay services: Add grooming, walks, or medication during stays
- Seamless invoicing: Clear breakdown for customers
Boarding management that finally works.
Who Benefits Most
| Business Type | Primary Use Case |
|---|---|
| Boarding kennels | Multi-kennel occupancy and pricing |
| Pet hotels | Premium room tiers and add-ons |
| Daycares with boarding | Combined daycare + overnight |
| Home boarders | Simple overnight pricing |
Stay Services is available on every Petboost plan.
Key Capabilities
24-Hour Period Billing
The boarding industry uses 24-hour periods, not calendar days. Petboost does too.
How it works:
- Customer drops off at 2pm Saturday
- Customer picks up at 2pm Monday
- That's 2 full periods (Saturday to Sunday, Sunday to Monday)
No confusion about "day rates" vs "overnight rates." The system calculates periods automatically based on check-in and check-out times.
Tier-Based Pricing
Different accommodation types deserve different prices:
| Tier | Description | Price/Period |
|---|---|---|
| Standard | Shared kennel, outdoor access | $45 |
| Premium | Private suite, indoor/outdoor | $65 |
| Luxury | Large suite, bed, webcam access | $85 |
Set up your tiers once. Customers see options during booking. Pricing calculates automatically.
Visual Stays Calendar
The Stays view in Mission Control shows:
- Active stays with timeline bars
- Check-ins today highlighted
- Check-outs today highlighted
- Occupancy by tier at a glance
Know exactly who's in-house, who's arriving, and who's leaving.
Check-In/Check-Out Tracking
Track the actual (not just scheduled) times:
- Scheduled check-in from booking
- Actual check-in when dog arrives
- Scheduled check-out from booking
- Actual check-out when dog leaves
Late pick-ups? The system flags them. Early drop-offs? Track those too.
In-Stay Services
Add services during the stay:
- Grooming: Bath before pick-up
- Extra walks: Additional exercise sessions
- Medication: Administered during stay
- Enrichment: Special activities
Each service appears on the final invoice with clear line items.
Real-World Impact
Before Stay Services: The boarding kennel used a paper calendar on the wall. Pricing was calculated manually based on "how many nights?" (not 24-hour periods). Check-in times were recorded in a notebook. Invoicing required 15 minutes of manual calculation per customer.
After Stay Services: Stays display on Mission Control with check-in/out times visible. Pricing calculates automatically based on periods and tiers. Invoices generate with one click. The paper calendar is retired.
Time saved: 30+ minutes per stay, multiplied across 50+ stays per month = 25+ hours reclaimed.
How to Get Started
- Create Stay Services: Go to Services and add a service with the Stay service type
- Set up tiers: Define your accommodation levels and pricing
- Configure periods: 24-hour period billing settings
- Enable booking: Add to your online booking portal
- Track occupancy: Use Mission Control's Stays view
Your first boarding stay can be booked within minutes.
The Bottom Line
Stay Services brings purpose-built boarding tools to Petboost. 24-hour periods, tier-based pricing, visual occupancy tracking, and clean invoicing.
Boarding complexity, solved.
Ready to Manage Stays Properly?
Stay Services is available on every Petboost plan.
Start your free 14-day trial →
Learn more about stay services or explore boarding features.
