Configurable timing for maximum no-show reduction.
Send reminders too early and customers forget. Send them too late and they cannot rearrange. Getting the timing right is the difference between 5% and 15% no-show rates.
Configure SMS reminder timing to match your business needs.
Set the lead time in weeks, days, hours and minutes
24-hour reminders work best for most businesses
Add 2-hour reminders for high-value services
Texts carry the pet, service, date and time; confirmation and change texts also link to the booking
Email reminders run on separate timing if needed
An SMS allowance comes with your plan, with top-up packs beyond it
